Catering Notes
  
INFORMATION AND POLICIES
Minimum Number of Guests:
All menus require a minimum of 25 guests unless noted otherwise
(Higher minimum number of guests may be required for weekend and holiday catering)
 
Delivery:
Delivery to our service area is included in the catering pricing
Delivery is available in the Grand Rapids Metro Area and all around west Michigan
For Delivery outside of 20 miles of our facility, a delivery fee of 3.00 per mile (one way) will be charged
 
Tableservice:
All of our corporate menus include fine quality disposable tableservice:
(foam plates, disposable silverware, buffet linens, delivery, set up and pick-up)
OR
You may upgrade to our Special Occasion Classic Service Level for $4.00 per person (a 15% gratuity will be added)

*China plates (three styles to select from)  
*Stainless flatware  
*Linen napkins (choice of color and fold)
*Tableservice set at the guest tables  
*Linens for the buffet tables (white, ivory or black)
*Service Staff and an On Site Service Manager
*Complimentary dessert cutting with disposable plates and forks
*Containers for remaining food items and packaging of these items
*All necessary serving pieces and equipment
*Family style rolls/breads with butter
*Salad (if salad option selected) served family style to guest tables
*Tableside iced water service (choice of goblet or mason jar mug)
 
*Contact us do discuss other tableservice options

  Sales Tax:
All orders are subject to 6% sales tax 
If you are ordering for a tax exempt organization please provide with your tax exemption number to have sales tax excluded
 
Easy Ordering:
You can email us at [email protected] or call us at (616) 452-1403
Once your order is placed you will receive an email confirmation (if you do not receive this confirmation within 24 hours, please call us to inquire)
Orders are taken on a first come and first serve basis and delivery is scheduled accordingly. 
Please allow as much notice as possible when ordering (especially for weekends and during the Holiday season)
 
Leftover Foods:
Leftover foods are yours to keep! We will provide you with containers for the packaging of these. If you are having delivery service, please package the items you wish to keep before our driver returns for pick up. Once we leave your facility, the proper storage and handling of any food is your responsibility. For service staffed events, our staff will pack the food items for you to keep.
 
Payment and Deposit:
A deposit based on event size may be required to secure your date. Please call for information.
Unless you are set up on a Corporate catering account, final payment will be due three days prior to your event.    
Payment is accepted in the form of check, cash or credit card.
Credit card payments can be made online securely through our credit card processing system.
There is no additional charge for using your credit card.
 
Gratuity:
For events that require service, a 15% gratuity will be added to your invoice.
Gratuity for delivery service is at your discretion.
 
Cancellation Fee:
Cancellation fees vary from event to event. The cancellation fee is based on the amount of time before the event is cancelled, what food items are purchased and/or prepared and the size of your event. Cancellations are handled on an individual basis but typically if the cancellation is less than 48 hours you will likely be liable for the entire cost of the event.
 
Hours of Operation:
We cater around the clock and seven days a week (excluding major holidays)
Our office and lobby hours are weekdays from 9:00-4:00
Our emails and phones are monitored afterhours, so please leave a message or email.

​Payment Information: 
Adeline Leigh Catering securely collects and stores payment data using a PCI-DSS compliant payments gateway. Any information gathered from you for it is 100% confidential and is not sold or shared in anyway (unless required by law).
*Online payment information is gathered and stored using Authorize.net 
*Authorize.net's privacy policy can be viewed here: http://www.authorize.net/company/privacy/
*Any credit card information gathered directly will be stored securely at Adeline Leigh's Facility and destroyed immediately after use. 

Refunds/Return/Cancellation:
 Adeline Leigh will issue refunds/returns per our contract with you. Any deposit paid is non refundable. Our cancellation fees vary, contact us for details. 

Corporate Order Cancellation: 
Orders must be cancelled at least 72 hours prior to event to avoid cancellation fees.
Any orders placed within 72 hours of the event are non-cancelable.